Last Updated: November 29, 2025
1. Introduction
Ghana SME Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform in accordance with the Data Protection Act, 2012 (Act 843) of Ghana.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Full name and contact details (email, phone number)
- Business name and registration details
- Payment and billing information
- Service request details and communications
- Identification documents where required for specific services
Automatically Collected Information
When you access our platform, we may automatically collect:
- Device and browser information
- IP address and location data
- Usage patterns and preferences
3. How We Use Your Information
We use collected information to:
- Process and fulfill your service requests
- Communicate with you about your orders and account
- Improve our platform and services
- Comply with legal obligations under Ghanaian law
- Prevent fraud and ensure platform security
4. Information Sharing
We may share your information with:
- Service providers who fulfill your requests
- Payment processors for transaction completion
- Legal authorities when required by law
- Professional advisors for business operations
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, in compliance with Ghana's Data Protection Act.
6. Your Rights
Under the Data Protection Act, 2012 (Act 843), you have the right to:
- Access your personal data held by us
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to processing of your data
- Lodge a complaint with the Data Protection Commission
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Cookies
Our platform uses cookies to enhance your experience. You can control cookie settings through your browser preferences.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.
10. Contact Us
For questions about this Privacy Policy or our data practices, contact us at:
Email: support@ghanasmehub.com
